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Thank you for considering Costco Travel for your car rental. Before booking your rental, please take a moment to read the frequently asked questions provided below.
Q: How do I cancel or change my car rental reservation? Will I be charged any fees?
You can cancel your reservation online at Costco Travel by logging in and selecting "My Account," or by calling the car company directly. If you want to change a reservation, it is recommended that you book and confirm a new reservation and then cancel the previous reservation.
Cancelling your car reservation is quick and simple:
1. Log in to your Costco Travel account in top menu bar.
2. Select the Current booking you wish to cancel.
3. Near the top click on "Cancel Booking".
4. Click yes, when the pop-up message asks to confirm cancelation.
5. Confirmation of your cancelation will be emailed to you.
6. There is no charge for canceling an online rental car reservation.
Q: Why do I have to register with Costco Travel to book a car?
Q: Can I use the same profile and password I use when shopping on Costco.ca?
Q: Can I add insurance to my car rental?
Q: Is my Costco discount being included?
Q: I am younger than 25 and want to book a car with Costco Travel, but the website shows an error message and will not allow me to see rates. How do I confirm a reservation with the Costco member discount?
Q: How can I speak to a Costco Travel representative?
Q: Why do I get this error message? “For the time and/or date searched, all locations are either closed or all cars are sold out.”
Q: I’m looking for a minivan or a full size van and it is not listed, what are my options?