Rental Car FAQs

Rental Car FAQs

Change or Cancel Rental Car Reservation

Q: How do I cancel or change my car rental reservation? Will I be charged any fees?

You can cancel your reservation online at Costco Travel by logging in and selecting "My Account," or by calling the car company directly. If you want to change a reservation, it is recommended that you book and confirm a new reservation and then cancel the previous reservation.

Cancelling your car reservation is quick and simple:

  1. Log in to your Costco Travel account in top menu bar.
  2. Select the Current booking you wish to cancel.
  3. Near the top click on "Cancel".
  4. Click yes, when the pop-up message asks to confirm cancelation.
  5. Confirmation of your cancelation will be emailed to you.
  6. There is no charge for canceling an online rental car reservation.

Q: Can I add insurance to my car rental?

You can add optional insurance with the rental car company when you pick up your vehicle. The cost is the same as if you were to prebook the insurance.

Applicable Discounts

Q: Is my Costco discount being included?

Yes. All prices on our website reflect the Costco member discount plus any applicable taxes and fees on the car rental. If you select optional services such as GPS, child safety seats, ski racks, etc., the cost for that service will be included in your rate.

Low Price Finder Search

Q: I am younger than 25 and want to book a car with Costco Travel, but the website shows an error message and will not allow me to see rates. How do I confirm a reservation with the Costco member discount?

Drivers younger than 25 may incur a fee when reserving and must book directly with the rental company at 1-855-863-0357, option 1 (after language selection). The fee varies by company and location, and Costco Travel does not have the ability to determine the underage driver fee for each location.

Q: How can I speak to a Costco Travel representative?

Reservations agents are available to assist you Monday through Friday from 9 a.m. to 6 p.m, Eastern Time. Call toll free 1-855-863-0357.

Q: Why do I get this error message? “For the time and/or date searched, all locations are either closed or all cars are sold out.”

Most likely you’ve entered in a time that is too early or late for that location. Some city locations and smaller airports are not open 24 hours.

Q: I’m looking for a minivan or a full size van and it is not listed, what are my options?

The location might be sold out or not carry that type of vehicle. You can try different times/dates or another location. Some vehicles (like pickup trucks) must be booked directly with the rental car company, please call 1-855-863-0357, option 1.

Q: Can I rent a car anywhere in the world through Costco Travel?

Rentals are offered in Canada, France, Germany, Ireland, the Netherlands, Spain, the U.K., and the U.S., including Puerto Rico and the U.S. Virgin Islands.

Costco Travel Account

Q: Why do I have to register with Costco Travel to book a car?

The rental car savings Costco Travel provides is intended for Costco members. To ensure we are offering the best rate, we ask members to register to verify their Costco membership. Prices can be viewed without registering, but before confirming a rental you will be required to register by providing your membership number, last name and email address, and creating a password.

Q: Can I use the same profile and password I use when shopping on Costco.ca?

Your Costco Travel account is different and requires a separate registration. After you’ve registered, you can log in to your profile at any time to view your bookings and print itineraries.