Contact Us

Reservations/Planning Your Trip

Monday - Friday 8:30 a.m. - 8:30 p.m.

Saturday - Sunday 9:00 a.m. - 5:30 p.m.

(Eastern Time)

 

While Traveling

Monday - Friday 8:30 a.m. - 8:30 p.m.

Saturday - Sunday 9:00 a.m. - 5:30 p.m.

(Eastern Time)

 

From U.S. or Canada1-855-863-0357

From Europe, Cook Islands or Tahiti00-1-855-863-0357

From Costa Rica or Mexico00-1-855-863-0357

From The Caribbean1-1-855-863-0357

 

Post-Trip Inquiries

Have not received your Digital Costco Shop Card?

 
 
Help Centre 

Digital Costco Shop Card Information

Experienced issues during your trip?

 
 
Open a Claim 

Post-Trip Inquiry Form

Mail Us

415, West Hunt Club Road

Ottawa (Ontario)

K2E 1C5

3650-2 Avenue des Grandes Tourelles

Boisbriand, Québec

J7H 0A1

 
 

Call Centre Closures

You may still book online during these days.

 

New Year’s Day

Easter

Victoria Day

Canada Day

Labour Day

Thanksgiving

Christmas

 

Cancellation Information

 
 
How do I cancel my cruise? 

Cruise Cancellation Information

How do I cancel my vacation package? 

Vacation Package Cancellation Information

How do I cancel my rental car? 

Rental Car Cancellation Information

How do I cancel my hotel (room-only) reservation? 

Hotel (Room-Only) Cancellation Information