Terms and Conditions
COVID-19 UPDATE- On March 14, 2020, the Public Health Agency of Canada published an official warning to avoid all non-essential travel outside of Canada (updated to specifically include all travel on cruise ships outside Canada) because of the global COVID-19 outbreak. This official warning is currently in effect and may remain in effect for an undetermined period of time. Please be advised that claims for compensation made with provincial indemnification funds due to travel cancellations may be denied by such funds if your initial booking was made while an official warning of the Public Health Agency of Canada or the government of Canada is in effect. Additionally, your destination(s) may implement additional travel restrictions and requirements such as:
- Wearing a mask or cloth face covering, participation in thermal scans or other requirements. We recommend that travelers bring their own mask or cloth face covering.
- Limitations relating to lodging, flights, ground transportation, and activities.
- Certain services and amenities may be reduced or unavailable as a result of changing circumstances.
Starting January 7, 2021, air travelers 5 years of age and older will be required to present a negative COVID-19 test result to the airline prior to boarding international flights bound for Canada. Starting February 22 there are new COVID-19 requirements for all travelers entering Canada. If entering by air, this includes a requirement to pre-book and pre-pay for a three-night stay in a government authorized hotel. Before finalizing your travel plans, it is your responsibility to review the full details including current local and national public health guidelines. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Costco Travel cannot guarantee that you will not be exposed during your visit. By booking your travel package, you acknowledge and agree that you assume these inherent risks associated with travel.
REQUIRED DOCUMENTS FOR TRAVEL PROOF OF IDENTITY - Passports are required for international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel, such as vaccinations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. Passport and entry requirements are subject to change at any time without notice. For the most current information on passport and entry requirements, please visit the Government of Canada official website at http://travel.gc.ca. Special travel documents are required for children traveling with or without their parents. If you are traveling with children, please check with the airline or cruise line prior to departure. If you are not a Canadian citizen, you must contact the consulate of the country you are visiting.
AIRLINE INFORMATION - For airline baggage fees and policies, click here. Baggage allowances and fees vary by airline. If baggage fees do apply, this cost will be additional and must be paid directly to the airline.
By purchasing an airline ticket, the passenger agrees to the terms and conditions of the airlines' contract of carriage, which can be viewed on the airline's website. In all cases, airlines may change flight schedules, aircraft, seat assignments, and alter or omit stopping points en route. Such changes or omissions are at the sole discretion of the airline and are outside the control of Costco Travel. It is recommended that you reconfirm your flight information and check-in for your flights at the airline's website 24 hours prior to your scheduled departure. Failure to use any portion of your airline reservation may result in automatic cancellation for all continuing and return flights
In all cases, unless additional time is required by the airline, it is important to arrive at the airport at least 90 minutes prior to departure for domestic flights and three hours prior to departure for international flights. Latecomers may lose their assigned seat or be denied boarding at their own expense. Choice of complimentary pre-reserved seat assignments may be limited at the time flight reservations are confirmed, and may not be assignable until check-in. For a fee, airlines may offer additional pre-reserved seat assignments, which may be purchased directly on the airline's website. Seat assignments are at the sole discretion of the airline and are subject to change by the airline without notice. Costco Travel cannot guarantee seat assignments.
When making an airline reservation, the Transportation Security Administration (TSA) requires the collection of your date of birth, gender and full name as it appears on the government-issued photo identification you'll use when traveling. Failure to provide this information will prohibit a ticket from being issued and may result in the cancellation of airline reservations.
If flying from Canada and you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canada Transportation Agency’s website.
TRAVEL HEALTH INFORMATION - For the most current worldwide health information, consult your family physician or visit the Travel Health & Safety division of the Government of Canada official website at http://travel.gc.ca/travelling/health-safety. You'll find information on recent outbreaks, required vaccinations, safe food and water tips, insect protection, illness and injury abroad, and more.
TRAVEL INSURANCE - We strongly recommend you purchase Travel Insurance for Costco members before you go, so your travels are protected. Visit https://www.manulife-insurance.ca/costco/travel-insurance.html to learn more and get a free quote. You can also call Manulife at 1-866-707-4922, Monday to Friday, 8 a.m. to 8 p.m. ET.
DOCUMENTS- For land-only packages or air-inclusive packages to the Caribbean, Costa Rica, Europe, Hawaii, Mexico, Florida, Las Vegas or South Pacific, each of the services you purchased will be outlined on your invoice. Therefore, the invoice is the only document you’ll need to carry with you as you travel. Cruise documents are offered electronically 75 days prior to departure for Holland America Line, Norwegian Cruise Line, Princess Cruises, Royal Caribbean, Celebrity Cruises, Carnival Cruise Line and Azamara Club Cruises. Electronic documents are issued through the cruise line’s online check-in process. All other cruise line documents will be mailed approximately 14 days prior to sailing. Please check your documents to confirm accuracy of all information. If there are any discrepancies, contact Costco Canada Travel immediately at 1-855-863-0357.
LATE BOOKINGS- For all bookings made within seven days of departure, an email address must be provided so that electronic documents can be sent. Costco Canada Travel is unable to accept hotel bookings that are on request within seven days of the departure date.
SPECIFIC REQUESTS- Specific requests must be made at the time of booking and are subject to availability at the time of check-in. Seat assignments and bedding requests cannot be guaranteed. Some hotels and cruise lines impose an additional charge if a crib, a roll-away or a refrigerator is required, payable by the guest directly to the hotel or cruise line.
PREGNANCY- Airlines and cruise lines have specific rules with regard to travelling during certain stages of pregnancy. Pregnancy is considered a medical condition that may affect your ability to travel and must be disclosed at time of booking. Please refer to the airline and cruise line terms and conditions before booking your travel to verify restrictions.
2% REWARDS FOR EXECUTIVE MEMBERS- For Executive Member purchases made directly from Costco Travel, a 2% Reward (up to $1,000 CAD) will be earned on qualified purchases and applied after travel is completed. Must be an Executive Member when travel starts. Annual 2% Reward certificate for Executive Members is sent by Costco at membership renewal. Excludes taxes, fees, surcharges, gratuities, trip protection, and portions of travel purchased through a third party such as activities, tours, baggage fees, upgrades, car rental equipment, resort charges, port charges, resort and cruise line fees, and similar extras. For complete details, see the membership counter or visit https://www.costco.ca/membership-conditions-regulations.html. Executive Member Added Benefit, if applicable, is valid for the Primary Cardholder only.
COSTCO SHOP CARD- Costco Shop Cards are not redeemable for cash, except as required by law. Where applicable, the offer is valid for dates specified and is only valid for bookings made through Costco Travel and is only valid for completed travel. Limit one Costco Shop Card offer per room. Offer is nontransferable and may not be combined with any other offer or coupon. The card, which you'll receive two to four weeks after you return from your vacation or cruise, may be used toward merchandise or gas at any Costco warehouse throughout the United States and Canada, or toward online purchases at Costco.ca. Non-members may not use a Costco Shop card to shop on Costco.ca. The only way lost cards can be replaced is by presenting your original vacation or cruise invoice to Costco Travel. Neither CWC-Gift Card Co. nor any of its affiliates are responsible for use of this card without your permission. Costco Shop Cards may be applied toward payment of Costco Travel vacation packages and all-inclusive packages. Costco Shop Cards cannot be applied toward payment of cruises, car rentals, hotel (room-only) reservations, Disneyland® Resort packages, guided vacations or any other vacation products. For full Costco Shop card terms and conditions visit costco.ca.
REVISIONS AND CANCELLATIONS, REFUNDS AND PRICING- In the event you need to change or cancel your reservation or any information provided as part of the reservation, please call Costco Canada Travel as soon as possible. Revisions, cancellations and refund polices vary by airline, cruise line and other suppliers. In all instances, no-shows are nonrefundable.
PACKAGE REVISIONS- Any changes made to your package reservation after the initial booking date will result in supplier fees, if applicable. Changes to the flight schedule may be allowed, subject to change fees and additional fare collection, as dictated by the airline. Some ticket rules do not allow changes. You may be required to cancel your existing airline reservation and rebook a new reservation at applicable fares. Please note that airlines do not allow rate reductions once your airline tickets have been paid in full.
PACKAGE CANCELLATIONS- Cancellation of your vacation package will result in supplier fees, if applicable. Cancellation of the flight(s) portion of your vacation package may be nonrefundable and nontransferable. In some cases, the value on the cancelled airline tickets may be used to rebook future air travel at a later date. Airline fees will apply on a rebooked ticket. The rebooked ticket must be on the same airline and travel must be completed within one year of the date that the original ticket was issued. Other restrictions may apply. Changes to the flight schedule may be allowed, subject to change fees and additional fare collection, as dictated by the airline. Some ticket rules do not allow changes. You may be required to cancel your existing airline reservation and rebook a new reservation at applicable fares.
CRUISE REVISIONS- Any changes made to your cruise reservation after the initial booking date will result in change fees charged by the cruise line. Please see the cruise line’s specific terms and conditions for rules on revisions and exact change fees and penalties. Please note that the cruise lines do not allow any rate reductions once penalties commence or once your cruise is paid in full. Any changes to the flight(s) portion of your cruise will result in change fees charged by the airlines and additional fare collection. Please see the airline’s specific terms and conditions for rules on revisions and exact change fees and penalties. Please note that airlines do not allow rate reductions once your airline tickets have been paid in full.
CRUISE CANCELLATIONS- Cancellation of your cruise could result in a loss of deposit, full payment and/or administrative fees. Please see the cruise line’s specific terms and conditions for exact penalties. Cancellation of the Costco Canada Travel flight(s) portion of your cruise is nonrefundable. The value on the cancelled airline tickets may be used to rebook future air travel at a later date. Airline change fees will apply on a rebooked ticket. The rebooked ticket must be on the same airline and travel must be completed within one year of the date that the original ticket was issued. Other restrictions may apply and will be specified during the booking process. Please see the cruise line’s specific terms and conditions for flight(s) purchased via the cruise line.
REFUNDS- Refund restrictions and policies for unused travel or vacation components vary by airline, by supplier, by season and according to promotional rules and are subject to applicable rules of each supplier. Please inquire about refunds at the time of booking, and prior to any revisions or cancellation.
CAR RENTALS- All car rentals are subject to the rules and regulations of the car rental company. Late returns and returns to alternate locations are subject to charges or penalties paid by the renter directly to the car rental company. Cars are available for rental to individuals 25 years or older (exceptions apply) holding a valid driver's licence. A surcharge may be added for drivers less than 25 years of age. Rates exclude gas, optional insurance coverage, and some applicable taxes and surcharges. Any additional fees assessed at the time of booking, which cannot be prepaid, will be collected at the time of rental. The car rental company requires the imprint of a valid credit card in the renter's name as security to cover incidentals. Auto insurance is the responsibility of the registered driver. Additional drivers must be 25 years of age and will be charged an additional rental fee.
PRICES, CRUISES, THEME PARKS and SPECIALTY PRICES- Unless indicated, prices do not include airfare, gratuities, gasoline, optional insurance, underage/additional driver charges, upgrades, car rental drop charges, infant child seats, meals, telephone calls, some resort service fees, any personal or incidental items, departure taxes, or any other features not listed except where otherwise noted. Additionally, cruise prices do not include transfers, administrative fees, taxes, and gratuities. For Quebec residents only, prices do include the contribution to the Fonds d’indemnisation des clients des agents de voyages of $1 per $1000 of travel services purchased.
All prices are valid for travel as specified, are valid for new bookings only and are available to Costco members residing in Canada. Prices for land components, cruise components and vacation packages are subject to change until reservations are confirmed along with payment of an applicable per-person deposit. Airfare prices and flight availability are subject to change without notice until paid in full.
Prices on our website are valid if you purchase services in a same session. If you log off our website, prices may be different the next time you log on.
For services booked by a Quebec resident from a travel agent licensed in Quebec, the price for the services sold may only be increased following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; if the increase, without taking into account any increase in the Quebec sales tax or Canada's goods and services tax, is equal to or greater than 7% of the price of services, the customer may choose between full and immediate reimbursement of the services or the provision of similar services; no price increase may occur within 30 days preceding the date on which the services must be provided.
For services booked by a Canadian residents (except for Quebec residents) from a travel agent licensed in Ontario: this contract permits price increases; no price increases are permitted after the customer has paid in full; if the price increase is more than 7%, except increases resulting from an increase in retail sales tax or federal goods and services tax, the customer has the right to cancel the contract and obtain a full refund.
Unless otherwise noted, offers are not combinable with select rate codes, coupons or other offers. Any unused portion(s) of member benefit add-ons are nontransferable, nonrefundable and not redeemable for cash. Executive Member benefit, if applicable, is valid for primary cardholder only. Costco Canada Travel disclaims liability for any inaccuracies or typographical errors.
Some charges may be processed in a foreign currency by a supplier (airline, hotel, car rental company, cruise) depending on the nature of the booking.
DEPOSITS AND PAYMENTS
FORMS OF PAYMENT- Visa® and MasterCard are the only acceptable forms of payment for cruise or vacation package bookings.
FINAL PAYMENT- Cruise bookings require full payment between 90 and 160 days prior to sailing, depending on the cruise line. Full payment is due 45 days prior to departure for all other vacation packages unless otherwise specified by individual suppliers.
- Land-only vacation package booking: $100 per person plus applicable hotel or other deposits
- Air and land booking: $100 per person plus cost of airfare
- Cruise booking: deposit varies by cruise line and fare type
- Other vacation deposits vary by vacation type; please inquire at time of booking
TIMESHARE ADVISORY- When you arrive in your destination, even before you leave the customs area, you may be approached by many aggressive timeshare sales agents. Timeshare sales agents are very persistent and may entice you with offers of complimentary breakfasts, free transfers, discounted tours, etc., in exchange for your attendance at a presentation designed to sell their property. Timeshare selling can and does take place in many locations, including the airport, hotel lobbies, and even on the beaches and streets.These sales agents are in no way associated with your ground transportation operator or with Costco Canada Travel.Please refer to your travel itinerary for information on how to identify your transfer company representative and where to meet them upon arrival at your destination. This will ensure that your transfer arrangements are handled professionally by the company contracted by Costco Canada Travel. Most hotels have a timeshare division and these sales people also use aggressive tactics. Costco Canada Travel strongly advises you to refrain from accepting free or discounted offers from sales agents as such offers require your attendance at an intense timeshare sales presentation. It is recommended that you do not participate in a timeshare presentation.
DISCLAIMER OF LIABILITY - As of the date of this publication, all information is thought to be accurate, available and current. The information, products and services published herein may include inaccuracies or typographical errors. The products and services provided herein are furnished by independent contractors who are third parties to Costco Travel and are not employees of, mandatories of, representatives of, or joint ventures with, Costco Travel. Any representations regarding (but not limited to) the price, information and description of the products and services described herein are based on information provided by the independent contractors who furnish said products and services. The accuracy of such information cannot be guaranteed by Costco Travel and remains subject to confirmation by the independent contractors who provide such products and services. Costco Travel is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier or any personal injuries, death, property damage or other damages or expenses resulting from causes outside of Costco Travel's control. Costco Travel shall not be responsible for travel delays or cancellations or for any illness, death, injury, damage or loss of vacation time arising therefrom. Costco Travel shall not be liable for any injuries, damages or losses caused to any traveler in connection with or by supplier employees or contractors, terrorist activities, social or labour unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of Costco Travel. By participating in any Sightseeing Tours, such participant confirms that they, and any minor children for whom they are responsible, are physically and mentally capable of such participation and that they have no medical or health conditions that would make such participation inappropriate. Such participants ASSUME FULL RESPONSIBILITY for all damage, loss or injury to themselves and any such minor child and also ASSUME THE RISKS of all personal injury, accident or illness to themselves and any such minor child for reasons outside of Costco Travel’s control. Under no circumstances, including but not limited to the negligence of others, shall Costco Travel be liable for any injury or damage to such participants or minor children for reasons outside of Costco Travel’s control. Traveler assumes complete and full responsibility for checking and verifying any and all passport, visa, inoculations or other entry requirements of each destination, as well as reentry into Canada, and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, consult the Country Travel advice & advisories Section of the Government of Canada website at http://travel.gc.ca/travelling/advisories. Please be advised that claims for compensation made with provincial indemnification funds due to travel cancellations may be denied by such funds if your initial booking was made while an official warning of the Public Health Agency of Canada or the government of Canada is in effect.
LIVING STANDARDS- Living standards and practises at the particular destination booked and the standards and conditions there with respect to the provision of utilities, services and accommodations may differ from those found in Canada.
Costco Canada Travel Inc. (herein referred to as Costco Travel) has a general travel agent licence in Quebec (no. 703180) and a TICO licence (no. 50021135). Offices are located at 3650-2 Avenue des Grandes Tourelles, Boisbriand (Quebec) J7H 0A1 and at 415 West Hunt Club Road, Ottawa, (Ontario) K2E 1C5. ®: Registered trademark of Price Costco International, Inc. used under licence.